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Skip. Matchthe owner of Match. The agency also alleges that Match has unfairly exposed consumers to the risk of fraud and engaged in other allegedly deceptive and unfair practices. Match allows users to create Match. Specifically, when nonsubscribers with free s received likes, favorites, s, and instant messages on Match. By contrast, Match prevented existing subscribers from receiving communications from a suspected fraudulent .
Consumers who considered purchasing a Match. In some months between andmore than half of the instant messages and favorites that consumers received came from s that Match identified as fraudulent, according to the complaint.
Hundreds of thousands of consumers subscribed to Match. Online dating services, including Match. Fraudsters create fake profiles, establish trusting relationships, and then trick consumers into giving or loaning them money. The FTC alleges consumers often were unaware they would need to comply with additional terms to receive the free six months Match promised.
As a result, consumers were often billed for a six-month subscription to Match. The complaint alleges that Match then banned these users from accessing the services they paid for. Each step of the online cancellation process—from the password entry to the retention offer to the final survey s—confused and frustrated consumers and ultimately prevented many consumers from canceling their Match.
The Commission vote authorizing the staff to file the complaint waswith Chairman Joseph Simons recused. The complaint was filed in the U. District Court for the Northern District of Texas.
The case will be decided by the court. The Federal Trade Commission works to promote competition, and protect and educate consumers.
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